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GDPR Compliance

Last updated: September 30, 2026

Our Commitment to Data Protection

Emerald-brook complies with the General Data Protection Regulation (GDPR) and UK data protection laws. We respect your privacy and handle your personal information responsibly.

Legal Basis for Processing

We process your personal information under the following legal bases:

  • Consent: When you submit a service request, you consent to us processing your information to respond to your enquiry
  • Legitimate interests: We process information to operate our business and provide garden care services
  • Legal obligation: We may process information when required to comply with legal requirements

Data We Collect

We collect only the information necessary to provide our services:

  • Name
  • Email address
  • Service preferences
  • Cookie consent preferences

Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to Access

You can request a copy of the personal information we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete information.

Right to Erasure

You can request deletion of your personal information in certain circumstances.

Right to Restrict Processing

You can request that we limit how we use your information.

Right to Data Portability

You can request your data in a structured, commonly used format.

Right to Object

You can object to processing based on legitimate interests.

Right to Withdraw Consent

You can withdraw consent at any time where processing is based on consent.

How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond to your request within one month.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

International Transfers

Your personal information is processed and stored within the United Kingdom. We do not transfer data outside the UK or European Economic Area.

Supervisory Authority

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Contact

For questions about our GDPR compliance or data protection practices, contact us at [email protected]

Emerald-brook

Professional garden care services throughout Edinburgh and surrounding areas.

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The information provided on this website is for general purposes only and does not constitute professional horticultural advice. Results may vary depending on site conditions, climate, and existing vegetation. We recommend consulting with a qualified landscape professional before making significant changes to your garden. Individual outcomes cannot be guaranteed.

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